Importer & Manufacturer | Source: Consumer Affairs

Published On: 10-09-2026

Enforcement Date: 01 January, 2027

Consumer Protection (E-Commerce) (Amendment) Rules, 2026

The Department of Consumer affairs releases Consumer Protection (E-Commerce) (Amendment) Rules, 2026. Effective from 1 January 2027. The Key changes require platforms to prominently disclose business and contact details, importer information, country of origin, consumer care details and seller credentials. E-commerce entities must acknowledge complaints within 48 hours and resolve them within one month. E-commerce entities shall provide all the relevant details about good such as country of origin, best before, information related to refund, return, exchange, warranty, delivery, mode of payment shall be informed before pre-purchase stage.

The Department of Consumer Affairs has notified the Consumer Protection (E-Commerce) (Amendment) Rules, 2026, which will come into effect from 1 January 2027. These amendments are aimed at enhancing transparency, strengthening consumer rights, and increasing accountability among e-commerce platforms. Under the revised rules, e-commerce entities will be required to prominently display key information, including business and contact details, importer information, country of origin, consumer care contact details, and seller credentials. The rules also mandate that consumer complaints must be acknowledged within 48 hours and resolved within one month. In addition, e-commerce platforms must provide consumers with all relevant product-related information before the purchase stage. This includes details such as the country of origin, best-before date, refund, return and exchange policies, warranty terms, delivery information, and available modes of payment, enabling consumers to make informed purchasing decisions.

Applicable For: Importer & Manufacturer

Reference Number: CG-DL-E-10092026-276125 Notification Link

Legal Metrology (General) Fifth Amendment Rules 2026

Importer | Consumer Affairs 23 September, 2026

The Department of Consumer Affairs has notified the Legal Metrology (General) Fifth Amendment Rules, 2026, which will come into effect 180 days from the date of its publication in the Official Gazette. The amendment introduces a new Part XIV, titled “Active Electrical Energy Meters,” into the Eighth Schedule of the Legal Metrology (General) Rules, 2011, following Part XIII. The newly inserted provisions establish comprehensive metrological and technical requirements, along with performance testing criteria, for Active Electrical Energy Meters.

ENQUIRE NOW

Legal Metrology (Packaged Commodities) Fourth Amendment Rules, 2026

Importer | Consumer Affairs 23 September, 2026

The Department of Consumer Affairs has issued the Legal Metrology (Packaged Commodities) Fourth Amendment Rules, 2026, which come into force from the date of their publication in the Official Gazette. The amendment removes the earlier mandatory requirement to display vegetarian or non-vegetarian logos on soaps, shampoos, toothpaste, cosmetics, and other toiletry products. However, manufacturers, packers, and importers may continue to voluntarily declare the appropriate veg or non-veg logo on product packaging in addition to the prescribed mandatory declarations.

ENQUIRE NOW

Legal Metrology (Indian Standard Time) Rules, 2026

Importer | Consumer Affairs 03 September, 2026

The Department of Consumer Affairs has released Legal Metrology (Indian Standard Time) Rules, 2026 om 27 Aug, 2026 which will be implemented from 180 days from their publication in official gazette. The main purpose of this regulation is to provide framework for maintenance, synchronization and use of Indian standard time to ensure unform adoption of IST across country and promote accuracy, traceability and security in governance, public services, commerce, industry, critical infrastructure and by the public.

ENQUIRE NOW